Custom software design
Full-scale software, mobile apps and professional websites — real systems, powerful and ergonomic. When nothing on the market fits your business, we build it, and we maintain it.
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Our expertise
From diagnosis to daily operations, including the design of your business software.
Software engineering
Randare Engineering
Our capability is not a claim, it is something you can visit. Six platforms in production — project management, infrastructure tracking, school management, national registries, community treasuries — and institutional websites such as randare-cx.com and metanoia.tv. Full-scale software, mobile apps and professional websites: powerful, ergonomic, fast on every screen.
Professional websites
Marketing and institutional websites that load fast, read well on mobile, stay easy to update yourself — and are built to be found.
Learn moreiOS and Android mobile apps
Your teams work in the field, not at a desk. We build the app that follows them — including where the network stops.
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Customer care · ReNest
Randare Customer Care
We structure request management and project steering with ReNest, our ticketing and project management solution. Around it, RandareCX's founding discipline: auditing your set-up, rolling out your contact centre, designing your IVR flows and connecting your tools.
The division’s own platform
ReNest
Projects delivered, requests handled. A bilingual two-sided workspace: a real Gantt to run your projects, and an internal service desk with catalogue, approvals and service levels.
ReNest is our ticketing and project management solution: we design it, we evolve it and we adapt it to your organisation. It is the foundation on which Randare Customer Care structures request management and project steering.
Cloud contact centres (CCaaS)
Voice, WhatsApp Business, e-mail, chat and social media in a single console. Smart routing, real-time supervision, call recording and full reporting.
Learn moreIVR design & call journeys
Short menus, smart sorting by profile or reason, and waiting times that melt away. Your customers reach the right person the first time.
Learn moreCustomer service structuring
Processes, roles, workflows, scripts and tools: we build — or rebuild — the organisation that lets your team keep its promises.
Learn moreCRM integration & dashboards
A smooth connection between your contact centre and your CRM, plus dashboards that finally say something: productivity, quality, SLA, NPS.
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Coaching & consulting
Randare Advisory
Only a vague idea of what you need? That is a perfectly good starting point. We run the interviews, write the usage scenarios and sketch the solution in the same motion — you leave with a clear scope, not with a quote. We coach development projects and customer-relationship set-ups alike.
Scoping, consulting and coaching
Only a vague idea of what you need? We run the interviews, write the usage scenarios and sketch the solution in the same motion.
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Training
Randare Academy
A tool delivered without skills transfer ends up unused. We train in each of our areas of expertise, online or in person in properly equipped rooms — breaks and lunch included, because that is part of preparing a training day. Short formats, real cases, your own data.
Team training
We train in each of our areas of expertise, online or in person in properly equipped rooms — breaks and lunch included.
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Technologies & channels
What we work with every day
From business applications to contact channels, one partner for the whole chain.
Inbound & outbound calls
WhatsApp Business
E-mail
Web chat & messaging
Social media
Callbots & chatbots
IVR & smart routing
Real-time reporting
CRM connectors
Why RandareCX
What changes when you work with us
One single contact
A senior lead follows you from scoping to maintenance. No handovers, no lost context.
Proven building blocks
Roles and permissions, multilingual support, PDF reports, mapping: we do not start from scratch, and you do not pay twice.
Numbers, not promises
Deadlines, scope, metrics: we set them with you and we commit to them.
Your teams level up
Every engagement includes training and documentation. You stay autonomous after we leave.
Let’s talk about your project. The first call is on us.
30 minutes to understand your need, tell you whether one of our platforms already answers it, and if not, estimate what a custom build would cost.