Resources – RandareCX

10 Sep

Customer experience 2 min read

Forty metrics on a dashboard means zero decisions. Here are the five numbers that let you actually steer — and what each one should trigger.

10 Sep

Automation 1 min read

Badly placed automation costs more than it saves. A simple rule to decide what should be automated — and what never should.

10 Sep

Business software 2 min read

Three routes, three real costs, three different risks. An honest decision framework to avoid the six-figure project that ends up in a drawer.