Team training
The best tool on the market is useless if nobody knows how to use it, and a perfect process collapses if the posture on the phone stays defensive.
Randare Academy trains in each of our areas of expertise. Short formats, real cases, your own data. No abstract theory.
Our modules
- Getting to grips with the tool we delivered — administrators, users, internal champions.
- Building and running a customer service from A to Z — the foundation module.
- Sharpening your customer experience strategy — for executives and managers.
- Leading and coaching a support team — for supervisors.
- Transforming customer relationships with AI — callbots, chatbots, writing assistance.
- WhatsApp Business in the customer journey — legal framework, best practice, automation.
- Project management and steering — plan, arbitrate, report.
Online or in person
Remote — video sessions, groups of six to twelve, exercises on your own environment. Practical for teams spread across several cities or countries.
In a room — we train in properly equipped rooms: projector, workstations, reliable connection, daylight and enough space to run workshops. Coffee breaks and lunch are part of the plan: that is how a training day is prepared, and the best conversations often happen around the table.
We can also run sessions on your premises when the conditions allow.
The format
Sessions from half a day to two days, in French or English. Every session ends with a dated action plan, not a satisfaction survey.
Want the detailed programme? Ask for our training catalogue.
Let’s talk about your project. The first call is on us.
30 minutes to understand your need, tell you whether one of our platforms already answers it, and if not, estimate what a custom build would cost.